FAQ

MONOGRAMS

How long does it take to complete a monogram?

Usually, it takes 5-7 days to complete a monogram. However, if you need it done quicker, there is a rush fee for $25.

Can I see a proof of my monogram before it is complete?

Absolutely! We call these “sew outs”. You can request as many sew outs as you would like. It is $10 per sew out.

Do you offer font matching?

Yes! We understand that we may not always have the fonts you need. We are happy to work with you to find the exact font you need!

Can we monogram corporate logos?

Yes!

What format does my logo need to be in to get digitized?

JPEG works perfectly!

 

SPECIAL ORDERS

I need custom cups! Can you do that?

We absolutely can! Custom orders usually take 1-2 weeks, but we do understand that sometimes you get busy and need them quicker. There is a rush option if you need them for under 1 week! There are multiple different sizes available for styrofoam cups and frosted cups. You can also order custom napkins and coasters as well!

Can you custom order a silver frame with words engraved on it?

Yes we can! Call us for details!

 

RETURNS/EXCHANGES

What is your return policy?

We accept returns within 30 days of original purchase. It will go directly back to your credit card and will hit within 5-7 business days. You are also welcome to exchange your item as well! Unfortunately we do not accept returns on personalized items.

 

ETC...

Do you gift wrap?

Yes! We offer gift wrap free of charge.

Can we source items like graduation or corporate gifts to personalize?

Yes we can! We are able to source items and personalize in small or large quantities. Call us for more details!

Do you take orders over the phone?

We sure do!